Avatar: the Last Airbender Box FAQ & Help Center

Important Dates

Season Box Apparel Size & 
Address Change
Billing Dates* Shipping Dates*
Spring Box Must be made before March 6th Billed on March 9th Ships April
Summer Box
Must be made before May 31st
Billed on June 1st Ships July
Fall Box 
Must be made before August 18th
Billed on August 19th Ships October
Winter Box
Must be made before November 5th
Billing will begin November 6th Ships December
*Dates are subject to change. Subscribers will be notified of any changes. 

 

General Questions

What's inside the Avatar: The Last Airbender Box?

The Avatar: The Last Airbender Box is an officially licensed subscription box service that is delivered to your door every season. Inside the box, you'll find awesome apparel, accessories, and collectibles you can’t get anywhere else!

 

Who makes this box?

The Avatar: The Last Airbender Box is brought to you by CultureFly, an official licensee of Nickelodeon.

 

Can't I just buy these items in stores?

Nope! Everything made for the Avatar: The Last Airbender Box is exclusive, which means you can't find them anywhere else. If you want them, you'll have to subscribe!

 

What is the difference between the Quarterly and Annual plans?

We offer two different plans to make it easier for you to get your Avatar goodies. Both plans are set to auto-renew, so you never miss a box.

Quarterly Plan = costs $39.99* plus shipping, you will be billed a month before your box ships.

Annual Plan = costs $34.99* per box plus shipping, you will be billed for all 4 boxes at signup.  

If you choose to sign up for the Annual Plan, you’ll save $5.00 per box! That's a savings of $20 a year! 

*Sales tax may be applicable

 

Can I give the Avatar: The Last Airbender Box as a gift?

Yes! You can gift a subscription by creating a new account with a new username and password for the recipient. If the box does not ship on exact the date you need it by, use this gift receipt to let them know it's on the way.

 

Why are you asking for my apparel size?

Our boxes will contain apparel inside, so this is why we ask you for your size at sign up. Sizes are adult unisex.

Boxes may come with tees, long sleeves, jackets, or hoodies, so please be mindful when you choose your size.

 

Can I purchase a previous box?

Once a box sells out, it is no longer available to purchase. That's what makes each quarter's box so exclusive!

 

I love a specific item in the box, but don't want the entire box. Can I purchase items individually?

Each item is made for the box it comes in and we do not sell them outside of the box. If you want that item, you will need to sign up for a box.

 

Why is the Avatar: The Last Airbender Box cheaper than the Nick Box?

There are fewer items per Avatar: The Last Airbender Box compared to The Nick Box. The Avatar: The Last Airbender Box has a retail value of over $100. 

 

If I am subscribed to the Nick Box and/or the Bikini Bottom Box, am I also subscribed to the Avatar: The Last Airbender Box?

No! The Avatar: The Last Airbender Box, The Nick Box, and the Bikini Bottom Box are three different subscriptions. If you already have a Nick Box account and would like to sign up for the Avatar: The Last Airbender Box, you would need to subscribe to it separately.

How do I set up an account?

If you are new to The Nick Box, you will need to only enter your email address on the checkout page. You will receive an email asking you to activate your account. This will help you manage your subscription. If you do not activate your account, you will be unable to edit your subscription.

If you are a returning customer, there is no need to log in. As long as you use the same email at checkout that you have on your existing account, you are all good to go with your purchase.

If you have any questions or need assistance, please email our customer service at .  

Shipping

What countries do you ship to?

We currently only ship to all 50 United States and Canada.

 

How often will I receive the Avatar: the Last Airbender Box?

The Avatar: The Last Airbender Box is a subscription service. You will receive a new package every season!

 

When will the Avatar: the Last Airbender Box ship?

The Avatar: The Last Airbender Box ships on a quarterly schedule, every 3-4 months. If there are any changes to this schedule, we will inform you via email.

***Please refer to the Important Dates chart above for more information.*** 

 

How much does shipping cost?

Our boxes will ship anywhere in the United States for a flat rate of $9. 

International customers are required to pay any relevant duties, customs, or taxes associated with their Country. For Canadian customers, shipping is $20.00 (USD).

  

    Why is international shipping more than domestic?

    International shipping fees vary from country to country. Each international box is shipped with Priority Express International Shipping and is fully insured and trackable.

      

    Once my box ships, how long will it take to arrive?

    If you are a subscriber located in the United States, you will receive a shipping notification when your box is dispatched via DHL, Fedex, or USPS along with a tracking number. At that point, your box will arrive within 3 to 7 business days. 

    If you are an international subscriber (outside the US), you will receive a shipping notification when your box is dispatched via the post office along with a tracking number. At that point, your box will arrive within 5 to 10 business days. Please be aware that international packages may be delayed by customs in your country and that you are responsible for any associated import fees.

    Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship.

     

    Why does tracking seem to be taking longer than it should?

    The boxes ship from California even though our return address is listed as New York City – where our home office is. We do that in the event your box is marked ‘return to sender,’ it comes back to our office and we can get it to its rightful home! Our boxes ship out of our main warehouse in California.

     

    What is the difference between unfulfilled and fulfilled?

    If your subscription says "Unfulfilled" on your account, this means that your order is all set, but it has not started shipping yet. When it changes to "Fulfilled," you should receive your tracking information via email.  

     

    I received my tracking link, but it hasn't moved in a while. What should I do?

    We ask that you do keep an eye on your tracking, as it may update as soon as possible.

    However, if your tracking link says "Pending" or your delivery date has not updated in over 10-13 business days, please reach out to our customer service at contact@thenickbox.com so they can take a closer look.

     

    Billing

    When will I be billed for a recurring subscription? **PLEASE NOTE, YOU WILL BE CHARGED IN FULL ON INITIAL SIGNUP**

    At signup, you will be charged $39.99 plus shipping for the Quarterly plan and $139.96 plus shipping for the Annual plan. Both plans are set to auto-renew once your initial plan has ended.

    ***Please refer to the Important Dates chart above for more information on when you will be billed.*** 

     

    If I subscribed to the quarterly or annual plan, do I automatically get renewed?

    Yes, you will automatically be renewed for the original plan you purchased.

     

    What currency will I be charged in?

    All orders are processed in U.S. dollars.

     

    What payments do you accept?

    We accept PayPal and credit cards such as Visa, MasterCard, American Express, and Discover.

     

    Loyalty & Rewards

    What is CultureFly Club?

    CultureFly Club is our way to thank our customers for supporting us! By making purchases on our main site and signing up for an account, you will earn points to unlock discounts (and other rewards). The more points you collect, the more ways you save. Start now! 

     

    How do I join the club?

    It's super easy! All you have to do is make a The Nick Box account and create an account on our main site same email address. You'll even earn points just for doing that. Pretty sweet.

     

    How do I earn points?

    There are lots of ways! You can start making purchases, putting in your birthday, and follow us on social media. Super easy. See all the different activities to earn points here on our rewards page.

     

    Where can I view my point balance?

    Head over to our rewards page to see how many points you have unlocked!

     

    How do I redeem my points?

    To redeem any of the points you’ve earned on The Nick Box website, go to the rewards page and scroll to see the different rewards you can unlock! To redeem points on CultureFly.com login using your same email and redeem points on the rewards page there!

     

    I just bought an Avatar: The Last Airbender Box and I don't see points from it. What do I do?

    Give it a few minutes as it may be loading on to your account. Then, refresh the rewards page. If you still don't see those points reflected in your balance, email our customer service at contact@thenickbox.com. They will be able to help!

     

    How does your referral program work?

    Friends will receive $15 off their first purchase of $40 or more (excluding gift card purchases, taxes, shipping costs, and other discounts) at thenickbox.com and culturefly.com using your referral link. This offer may not be combined with other offers or discounts, and cannot be applied to previous purchases.

     

    Account Questions

    How do I change my shipping address?

    To update your billing and shipping address, log in with the My Account Icon >  click on Manage Subscriptions > Click on Shipping Addresses > Click the address you want to update > Click Edit Shipping Address > Input your new information, then click SAVE

    Please make sure you change your address before the cut-off date as once your shipping label is created, we cannot update your account information for your current box.

    ***Please refer to the Important Dates chart above for more information.***

     

    How do I update my payment information?

    In order to change your Credit Card info, log into your account, click Manage All Other Subscriptions > under Billing, click on Edit.

     

    How do I change my apparel size?

    To change your apparel size, log in, click on My Account > then Manage Subscriptions Click Edit on the plan you want to update > Click Product > Click the Size Variant you would like to change it to, then click then click UPDATE

    Please make sure you change your apparel size before the cut-off date as once your shipping label is created, we cannot update the apparel size for your current box.
    ***Please refer to the Important Dates chart above for more information.***

     

    I am currently on a specific plan, but I would like to switch to the other plan that you offer? How do I do that?

    Log in or click on the My Account > then Manage Subscriptions > Click Edit on the plan you want to cancel > Then, scroll to the bottom of the page, and hit Cancel Subscription.

    You would then need to go back and sign up for the other subscription plan option to receive it. We currently don't offer another way to switch between plans.

     

    I would like to switch off the Avatar: The Last Airbender Box to another one of your subscriptions? How can I do that?

    Log in or click on the My Account > then Manage Subscriptions > Click Edit on the plan you want to cancel > Then, scroll to the bottom of the page, and hit Cancel Subscription.

    You would then need to go and sign up for the other subscription box of your choice. We currently don't offer another way to switch between subscription boxes.

      

    How do I cancel my subscription?

    We’re so sorry to see you go! Log in or click on the My Account > then Manage Subscriptions > Click Edit on the plan you want to cancel > Then, scroll to the bottom of the page, and hit Cancel Subscription.

    This does not mean your current order is canceledYour account is now inactive, so you will not be renewed for future boxes in your subscription. If you would like for your current box order to be officially canceled, please email contact@thenickbox.com 

    Quarterly Plans can be canceled between seasons, as long as your next box hasn’t shipped.

    Annual Plans can be canceled after your 4th box has shipped.  

      

    Exchanges and Returns

    An item was broken or damaged in my Avatar: The Last Airbender Box. What should I do?

    Any damages, refunds, or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested. Once processed, you will be asked to verify your shipping address and you will receive new tracking information.

    We do not offer refunds or replacements for items that have been used, washed or tampered with.

    As a mystery style subscription, we do not offer returns, refunds or credits for the dissatisfaction of subscription contents.

    You may reach out to our customer service attaching photos or videos of your damaged product in an email with the full name and email associated with the account.

    We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.

    Please do take note that waiting for a replacement can take up to 8 weeks.

    Send an email with a picture of the damaged item to: contact@thenickbox.com

    If, for any reason, a full return of the box is approved, the box will need to be returned to us unopened and in the original shrink-wrap.

     

    How long do returns take to process?

    Returns take 3-5 business days to be processed.

     

    How long does it take for a refund to process?

    If you are receiving a refund through your bank, it should take 7-10 business days for it to process.

    If you are receiving a refund through PayPal, it should take 5-7 business days for it to process. *The reason why we may ask for your PayPal as a way to process your refund is due to the timeframe since you last made your order.

    We do offer refunds by mail-in check. This may take up to 7-10 business days to arrive.

     

    I received the wrong apparel size. What should I do?

    Depending on apparel availability, our customer service team will be able to help. Please send an email to contact@thenickbox.com.

    Please note: We are not responsible for the payment of the return shipping. However, if you are exchanging an item for another one, the new item will be shipped back to you for free. If the item doesn’t fit and you would prefer a refund we will credit you back on the card you used for the purchase. However shipping costs will not be refunded.

     

    My shipping box has a dent? Can I get a replacement box?

    We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box.