IMPORTANT DATES 

Season Box Apparel Size & 
Address Change
Billing Dates* Shipping Dates*
Spring Box Must be made before March 1st Billed the week of March 26th Ships May
Summer Box
Must be made before June 1st
Billed the week of June 15th Ships July
Fall Box 
Must be made before September 1st
September 14th Ships October
Winter Box
Must be made before November 1st
Billed the week of November 10th Ships Early December
*Dates are subject to change. Subscribers will be notified of any changes. 

 

 

GENERAL QUESTIONS

WHAT'S INSIDE THE BIKINI BOTTOM BOX?

Each Bikini Bottom Box comes with 6-8 exclusives inspired by SpongeBob SquarePants. These exclusives include brand new apparel, accessories, and collectibles you can’t get anywhere else!

 

 

WHO ARE WE?

The Bikini Bottom Box is brought to you by CultureFly, an official licensee of Nickelodeon.

 

 

CAN’T I JUST BUY THESE ITEMS IN STORES?

Nope! These items aren’t available in stores. They are all exclusive, premium items made by us specifically for these boxes! If you want them, you'll have to subscribe!

 

 

HOW OFTEN WILL I RECEIVE THE BIKINI BOTTOM BOX?

The Bikini Bottom Box is a subscription service. You will receive a new mystery package every season!

 

 

WHEN WILL THE BIKINI BOTTOM BOX SHIP?

The Bikini Bottom Box ships on a quarterly schedule, every 3-4 months.
***Please refer to the Important Dates chart above for more information.***

 

  

CAN I GIVE THE BIKINI BOTTOM BOX AS A GIFT?

Yes. You can gift a subscription by creating a new account with a new username and password for the recipient. If the box does not ship on exact the date you need it by, use this gift receipt to let them know it's on the way.

 

 

WHAT COUNTRIES DO WE SHIP TO?

We only ship to SpongeBob fans in the US and Canada.

 

 

HOW MUCH DOES SHIPPING COST?

Our boxes will ship anywhere in the USA for a flat rate of $7. 

International customers are required to pay any relevant duties, customs, or taxes associated with their Country. For Canadian customers, shipping is $20.00 (USD).

  

 

    WHY IS THE INTERNATIONAL SHIPPING FEE MORE THAN DOMESTIC?

    Each international box is shipped with Priority Express International Shipping and is fully insured and trackable.

     

     

    ONCE MY BOX SHIPS, HOW LONG WILL IT TAKE TO ARRIVE?

    If you are a subscriber located in the USA, you will receive a shipping notification when your box is dispatched via USPS along with a tracking number. At that point, your box will arrive within 1 to 5 business days. Please be aware that international packages may be delayed by customs and that you are responsible for any associated import fees.

    Any new subscription that comes after that quarter's box has already started shipping may take up to two weeks to ship.

     

     

    WHY ARE WE ASKING FOR YOUR SHIRT SIZE?

    Some boxes will contain apparel, so to ensure your box is delivered quickly, we ask you for your size at sign up!

     

     

    WHAT IS THE DIFFERENCE BETWEEN THE QUARTERLY AND ANNUAL PLANS?

    We offer two different plans to make it easier for you to get your SpongeBob goodies. Both plans are set to auto-renew, so you never miss a box.

    Quarterly Plan = costs $39.99 plus shipping, you will be billed a month before your box ships.

    Annual Plan = costs $34.99 per box plus shipping, you will be billed for all 4 boxes at signup.  

    If you choose to sign up for the Annual Plan, you’ll save $5.00 per box! That's a savings of $20 a year! 

     

     

    WHEN WILL I BE BILLED FOR A RECURRING SUBSCRIPTION?

    **PLEASE NOTE, YOU WILL BE CHARGED IN FULL ON INITIAL SIGNUP**

    At signup, you will be charged $39.99 plus shipping for the Quarterly plan and $139.96 plus shipping for the Annual plan. Both plans are set to auto-renew once your initial plan has ended.
    ***Please refer to the Important Dates chart above for more information on when you will be billed.***

     

     

    WHY IS THE BIKINI BOTTOM BOX CHEAPER THAN THE NICK BOX?

    There are fewer items per Bikini Bottom Box compared to The Nick Box. The Bikini Bottom Box has a retail value of over $100.

     

    IF I AM SUBSCRIBED TO THE NICK BOX, AM I ALSO SUBSCRIBED TO THE BIKINI BOTTOM BOX?

    No! The Bikini Bottom Box and The Nick Box are two different subscriptions. If you already have a Nick Box account and would like to sign up for the Bikini Bottom Box, you would need to subscribe to it separately.

     

     

    IF I SUBSCRIBED TO THE QUARTERLY OR ANNUAL PLAN, DO I AUTOMATICALLY GET RENEWED?

    Yes, you will automatically be renewed for the original plan you purchased.

     

     

    WHAT CURRENCY WILL I BE CHARGED IN?

    All orders are processed in U.S. dollars.

     

     

    WHAT PAYMENTS DO YOU ACCEPT?

    We accept Visa, MasterCard, American Express, and Discover.

     

     

    HOW DO I UPDATE MY PAYMENT INFORMATION?

    In order to change your Credit Card info, log into your account, click Manage All Other Subscriptions > under Billing, click on Edit.

     

     

    HOW DO I CANCEL MY SUBSCRIPTION?

    We’re sorry to see you go! If you have to cancel your subscription click on the My Account Icon >  click on Manage All Other Subscriptions > under Status, click Edit next to the Active option > Switch to Inactive. If you are having any issues with canceling, please email contact@thenickbox.com

    Quarterly Plans can be canceled between seasons, as long as your next box hasn’t shipped.

    Annual Plans can be canceled after your 4th box has shipped.

     

     

    ARE YOU GOING TO MAKE BOXES BASED ON OTHER NICKELODEON SHOWS IN THE FUTURE?

    If the Bikini Bottom Box is backed with a ton of support, anything can happen! Is there a specific Nickelodeon show you would love to see a subscription box for? Message us on social media and let us know! Our Instagram is @thenickboxofficial and our Twitter is @TheNickBox.

     

     

    IS THE NICK BOX ENDING?

    The Nick Box will be continuing as long as the fans keep supporting us and the box. Keep spreading the word about our subscriptions and posting pictures of your awesome exclusives!

     

     

     

    ACCOUNT QUESTIONS

    HOW DO I CHANGE MY T-SHIRT SIZE?

    To change your shirt size, log in, click on My Account > then Manage All Other Subscriptions> select Edit on your current subscription> click Change Product SizePlease make sure you change your t-shirt size before the cut-off date.
    ***Please refer to the Important Dates chart above for more information.***

     

     

    HOW DO I CHANGE MY SHIPPING ADDRESS?

    To update your billing and shipping address, log in with the My Account Icon >  click on Manage Subscriptions> Select Edit on your current subscription and you will be able to update your billing and shipping addresses. Please make sure you change your address before the cut-off date.
    ***Please refer to the Important Dates chart above for more information.***

     

     

     

    EXCHANGES AND RETURNS

    AN ITEM WAS BROKEN OR DAMAGED IN MY BIKINI BOTTOM BOX. WHAT SHOULD I DO?

    Any damages, refunds or replacement requests must be requested within 30 days of receiving your shipment. Due to inventory changes, we do not guarantee that all requests will be accommodated as requested. Once processed, you will be asked to verify your shipping address and you will receive new tracking information.

    We do not offer refunds or replacements for items that have been used, washed or tampered with.

    As a mystery style subscription, we do not offer returns, refunds or credits for the dissatisfaction of subscription contents.

    You may reach out to customer support with photos documenting the damage in a photo or video in an email with the full name and email associated with the account.

    We will be able to replace the item/s unless the item is not in stock, then we will offer a refund for the damaged item.

    Please do take note that waiting for a replacement can take up to 8 weeks.

    Send an email with a picture of the damaged item to: contact@thenickbox.com

    If, for any reason, a full return of the box is approved, the box will need to be returned to us unopened and in the original shrink-wrap.

     

     

    MY SHIPPING BOX HAS A DENT?

    We put a lot of thought into designing our boxes to make sure they are visually appealing. Please keep in mind the box is primarily for shipping and is designed to protect what’s inside. We do not offer replacements for any damaged box.

     

     

    I RECEIVED THE WRONG SHIRT SIZE. WHAT SHOULD I DO?

    Our team should be able to help! If you received the wrong size in your box please send an email to: contact@thenickbox.com and we'll do everything we can to fix it!